Frequently Asked Questions (FAQs)

1. Do you offer free shipping?

Yes! We offer free shipping on all orders across the United States.

2. How long does shipping take?

Orders are processed within 1–2 business days and typically arrive within 3–5 business days after shipment.

3. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can also use our Order Tracking page to check the status of your shipment.

4. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you may return eligible items within 30 days of delivery.

5. Are returns free?

Yes. We provide free returns with no restocking fees for eligible items.

6. Can I cancel my order?

Orders may be canceled before they are processed and shipped. Please contact us as soon as possible if you wish to cancel an order.

7. What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will work with you to provide a replacement or refund when applicable.

8. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available during checkout.

9. Do you ship outside the United States?

Currently, we only ship within the United States.

10. How can I contact customer support?

You can reach our support team using the contact details below:

Email: susupport@balleruss.shop

Phone: +1 (332) 465-3687

Address: 450 10th St, San Francisco, CA 94103, USA