Refund policy
At Balleruss, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Period
You may return eligible items within 30 days of receiving your order.
Return Eligibility
To be eligible for a return:
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
Proof of purchase or order confirmation may be required.
Free Returns
We offer free returns on eligible orders. There are no restocking fees or return handling charges.
Non-Returnable Items
The following items may not be eligible for return:
-
Gift cards
-
Clearance or final sale items
-
Personalized or custom-made products
-
Items damaged due to misuse or improper handling
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method.
Refund Time
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue by offering a replacement or refund when applicable.
Order Cancellation
Orders may be canceled before they are processed and shipped.
If your order has already been shipped, please follow our return process after delivery.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Balleruss
Email: susupport@balleruss.shop
Phone: +1 (332) 465-3687
Address: 450 10th St, San Francisco, CA 94103, USA